C&S Wholesale Grocers, Inc. Supv, Customer Service in Kapolei, Hawaii
Hawaii Logistics, LLC is one of the largest wholesale grocery suppliers on the West Coast, and is one of many companies within the C&S Family of Companies, the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. At Hawaii Logistics, We Select the Best® – those with the motivation, pride, and drive to succeed in our fast-paced world.
Working Safely is a Condition for Employment with Hawaii Logistics, LLC. Hawaii Logistics, LLC is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
As a Customer Service Supervisor , you will be responsible for the daily supervision of a team of Customer Service Representative agents and assigned customer accounts and/or region of responsibility. You will train, coach, and mentor your employees on how to to deliver exceptional customer service.
Daily training, coaching, and mentoring your team(s) including attendance, policy compliance, scheduling of adequate coverage and discipline to ensure customer's requests and issues are addressed in a timely manner and that all department key performance indicators are met.
Build, maintain, and support relations with C&S account executives, field group, customer headquarter team members, customer district directors, and customer support representatives while fulfilling special requests from such members as appropriate.
Serve as the Customer and C&S Operational escalation point regarding customer needs and overall satisfaction concerns.
Participate, collaborate, and/or manage assigned new customer accounts/startup activities as appropriate.
Cover for Customer Service Leads and Customer Service Management as needed.
Provides weekend and ongoing coverage for escalated issues, as needed, in Customer Service. This includes having a company provided laptop and phone for accessibility by team members, other C&S employees, and customers, as needed.
Key point of contact for field operations and account management team.
Daily and weekly reporting both internally and externally.
Provide backup to incoming contacts, including answering phones, emails, portals, etc, as needed based on volume.
Travel to customer and other off site meetings as needed (ie. Quarterly meetings, star-ups, for training, etc.)
Bachelor Degree Preferred.
Minimum of 3-4 years customer service experience preferably with 1-2 year’s supervisory experience.
Excellent written and verbal communication skills, leadership, and supervisory skills. Various metrics (KPI’s) and reporting.
A strong aptitude for personnel management and ability to present oneself in meetings to represent C&S in the most favorable light possible.
Basic computer processing knowledge (Excel, Word, and PowerPoint); greater than average salesforce.com or CRM knowledge.
Requisition ID 9234
Company Hawaii Logistics, LLC