CVS Health Supervisor Customer Care in Honolulu, Hawaii

Job Description

CVS Caremark is looking for individuals to lead a team of Customer Service Representatives. TheSupervisor responsibilities include monitoring call quality, coaching and problem-solving. The supervisor will also be responsible for assisting in the development of his/her team and their growth while ensuring the reps are highly compliant and accurate with each and every member interaction. The flexibility to adjust to various work schedules as dictated by department business needs is required.

This is a great opportunity to join a fortune 500 company with competitive pay and excellent benefits!

Required Qualifications

At least one year of Supervisory or leadership experience in a customer service, call center, production or related


At least one year of experience with Microsoft applications including Word and Excel

Preferred Qualifications

3-5 years prior customer service experience.

Minimum 1 year prior supervisory/coaching experience; defined as hiring,

delivering corrective action, leading employees. Experience motivating teams in

the fast-paced environment.

Experience with handling escalations and resolving


Computer experience (Windows-based applications)

Knowledge of CMS/Centrevue Supervisor. Experience with call center systems (Behavioral Analytics, Avaya, RTA).


Associate or Bachelor's degree or relevant experience preferred.

Business Overview

CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW at and EEO IS THE LAW SUPPLEMENT at

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health at

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: