Kaiser Permanente Case Manager Transgender Care, RN in Honolulu, Hawaii

Under the supervision and direction of the specialty Director of Clinic Operations and in collaboration with the Medical Director for Infectious Disease, will provide comprehensive care to all transgender patients referred for management. Collaborates with clinic staff with providing care of HIV and Pre-exposure Prophylaxis (PrEP) patients. Will provide continuity of care to patients by coordinating care and services needed across the health care continuum. Will monitor plan of care and provide ongoing communication with health care providers. Will assist with process improvement and facilitate access to care. Will function as a Case Manager for transgender members along the sexual reassignment surgical (SRS) pathway. Develops and coordinates programs and care plans relating to patient care. Will serve as a resource to patients, families, caregivers, physicians, staff and community providers. Manages and monitors data and key metrics related to transgender care navigation services and provides ongoing communication with health care providers. Pends orders and other tests to support plan of care. Facilitates access to care.

Essential Responsibilities:

  • Supports providers in planning and developing follow-up care/services for high risk patients. Coordinates care and services with outside agencies, in-house departments, and hospitals. Serves as liaison between internal and external care.

  • Supports and monitors plan of care for transgender patients including referral tracking, requests for outsider services and community resources and pends orders and other tests. Navigates patients through the sexual reassignment surgical pathway.

  • Triage findings from member assessments, identifying needs and issues. Provides case management services for transgender patients to insure quality of care. Participates with providers to implement strategies to achieve established outcomes and goals of care. Formulates and coordinates comprehensive care plans.

  • Facilitates access to care by assisting with assessments that identify barriers to care. Integrates patients into existing or new programs or services as appropriate. Coordinates care and services using an interdisciplinary approach.

  • Participates in, supports, and monitors plan of care for transgender patients including referral tracking, test and conditional requirements pre-and-post operatively and requests for outside services and community resources. May pend orders and other tests as needed to facilitate course of care. Documents information and care provided to patients including orders, treatments, plans and instructions.

  • Serves as a resource to patients, families, caregivers, physicians, staff and community providers. Assists patients, families and caregivers with identified problems/concerns.

  • Educates patients, family, caregivers and staff about care and services for transgender patients. Plans and conducts professional development activities.

  • Participates in required department, inter-departmental and agency-wide meetings, trainings, and other transgender related activities, which may include some evening and weekend hours.

  • Assists and advises in development of standards, policies and procedures, educational classes and tools for various patient treatments and services.

  • Identifies cost-effective alternatives to care and works with management and staff to implement new tools, techniques and/or technologies that further the quality of care.

  • Designs, implements and manages educational programs to provide information about sexual reassignment surgical (SRS) preparedness, which includes but not limited to social, financial, and physical aspects. In addition, will develop, distribute, and provide outreach information for clinics, and can include but not limited to pamphlets, brochures, ads, website information and social media posts.

  • May perform patient care to the extent necessary to maintain clinical expertise, competency, and licensing necessary to fulfill job responsibilities and to direct the provision of care on the unit.

  • Provides direct patient care on an as needed basis. Provides services that are within scope of license and in compliance with all legal, regulatory, and policy requirements relevant to clinical role performed.

  • Incorporates the KP Nursing Vision, Model and Values throughout their Nursing Practice.

  • Develops and attends community events in order to understand external resources potentially valuable to the clinic.

  • Provides educational programs and updates to staff.

Basic Qualifications:


  • Minimum two (2) years direct RN transgender patient care experience.


  • Bachelor's degree in Nursing; or four (4) years of directly related RN care management experience.

License, Certification, Registration

  • Valid Hawaii RN license (must meet education requirement(s) for Hawaii State licensure) upon hire.

  • Current BLS for Healthcare Provider CPR or CPR/AED for the Professional Rescuer certification upon hire.

  • Valid driver's license.

Additional Requirements:

  • N/A

Preferred Qualifications:

  • Case management, care coordination or related experience.

  • Knowledge of community resources and available services.

  • Experience working with the transgender population; and/or culturally sensitive to vulnerable patient populations (ie HIV+, LGBT).

  • Familiarity with HIV medications, hormone therapy and other transgender-related protocols.

  • Knowledge of Kaiser Health Plan benefits and system.

  • Knowledge of electronic medical record system.

  • Knowledge of and skill in word processing, spreadsheets and database PC applications.

  • Master's degree in nursing.


TITLE: Case Manager Transgender Care, RN

LOCATION: Honolulu, Hawaii


External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.