Highgate Hotels Bell Service Stationary in Honolulu, Hawaii

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

This 645-room hotel is perfectly located on Honolulu's famous Kalakaua Avenue, where it is just steps to the beach and an arm's reach to the best dining, shopping, and entertainment in the area. Guests can borrow the hotel's own towels and beach chairs to spend the day by the sea, or choose to lay out by the hotel's pool with a tropical drink from nearby Tiki's Grill and Bar. And for the adventurous, the Aston Waikiki offers a on-site activities desk ready to curate a number of fun experiences.


The Bellperson is responsible for assisting guests with luggage upon arrival and departure and accommodating guests during their stay in an attentive, courteous and efficient manner.

  • Load and unload luggage carts.

  • Organize and deliver luggage for tour groups

  • Escort guests to rooms and familiarize them with hotel services.

  • Inspect guest’s room to ensure it is in order and that supplies are adequate.

  • Explain features of the room including operation of electronic devices and entertainment.

  • Check/store luggage for arrivals and departures with luggage tags.

  • Store, track, and deliver packages as needed.

  • Deliver messages to meeting rooms.

  • Deliver flowers, laundry, packages and other amenities to guestrooms.

  • Assist with room changes.

  • Maintain current listing of local and area attractions, special events and activities.

  • Maintain list of local transportation guides, churches, sports arenas, etc.

  • Assist Houseperson with guest requests.

  • Ensure lobby reader board is correct.

  • Provide information, maps and directions as required.

  • Where applicable answer console to assist front desk agents.

  • Show guestrooms and suites as needed and emphasize the hotel’s amenities.

  • Perform other duties as requested by management.

  • High School diploma or equivalent required and/or experience in a hotel or a related field preferred.

  • Must have a valid driver's license for the applicable state. (If applicable)

  • Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.

  • Ability to stand during entire shift.

  • Must be able to effectively communicate both verbally and in writing

  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

  • Must be able to maintain confidentiality of information.

External Job Posting Title: Bell Service Stationary

Job ID: 2018-5008

External Company Name: Highgate Hotels, L.P., a Delaware Limited Partnership

External Company URL: www.highgate.com

Address1: 2570 Kalakaua Ave